At Vastrarupa Enterprise, we value craftsmanship and customer satisfaction. Our products are thoughtfully curated and carefully packed to reach you in the best condition.

Return Window

We offer a 30-day return or exchange window from the date of delivery.

Eligibility for Return / Exchange

To be eligible:

• The product must be unused, unworn, unwashed

• Tags, labels, and original packaging must be intact

• Proof of purchase (order confirmation / invoice) is required

Products showing signs of use, washing, alteration, or damage after delivery will not be accepted.

How to Raise a Return / Exchange Request

To initiate a request, please email us at
📧 vastrarupaenterprise@gmail.com

Include:

• Order number

• Product name

• Reason for return or exchange

• Clear images (mandatory for damaged/wrong items)

Requests must be raised within 30 days of delivery.

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Damaged, Defective, or Wrong Product

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery with images/videos.

Once verified, we will arrange a replacement or refund at no extra cost.

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Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange unless there is a manufacturing defect:

• Sale or discounted products

• Gift cards or promotional items

• Customized or made-to-order products

• Innerwear, personal care, or hygiene-related products

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Exchange Process

• Exchanges are subject to stock availability

• If your preferred replacement is unavailable, you may opt for:

  • Store credit, or

  • Refund to original payment method

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Return Shipping

• Reverse pickup will be arranged where serviceable

• In non-serviceable areas, customers may be required to self-ship

• Returned items must be securely packed to avoid transit damage

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Refunds

• Refunds are processed after quality inspection

• Approved refunds are credited to the original payment method

• Refund timeline: 7–10 business days

• Banks may take additional time to reflect the amount

For refund delays beyond 15 business days, contact us at
📧 vastrarupaenterprise@gmail.com

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International Orders

Currently, returns and refunds are not applicable on international orders, unless the product is damaged or incorrect.